Customer Service Advisor I - Japanese Safety Investigator

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; Sur place; MYR 39 000 - 61 000; Plein temps

Résumé du poste

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese Safety Investigation Specialist to handle inbound and outbound calls and online inquiries, delivering responsive support and resolving non-routine problems.

You will apply empathy, clarify requirements, and utilize knowledge of client products to meet KPIs, document details, and upsell where appropriate; a fast-paced team environment and rotating shifts may apply.

Qualifications

• High school diploma or equivalent.
• Strong communication and listening skills.
• Ability to resolve non-routine customer issues with patience.

Responsabilités

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding.
• Listen with empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Document and track information in call systems.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Formation

High school diploma

Description du poste

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese Safety Investigation Specialist to handle inbound and outbound calls and online inquiries, delivering responsive support and resolving non-routine problems.

You will apply empathy, clarify requirements, and utilize knowledge of client products to meet KPIs, document details, and upsell where appropriate; a fast-paced team environment and rotating shifts may apply.