Customer Experience Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a customer service representative to deliver quality support to our diverse client base. You will greet customers, clarify needs, and document interactions to ensure accurate outcomes.

The role emphasizes meeting KPIs, teamwork, and the ability to adapt to shifting schedules while offering additional products and services. Strong communication, empathy, and attention to detail are essential for success in this fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC skills and basic computer navigation.
• Ability to communicate clearly in writing and speaking.
• Detail-oriented with high accuracy.
• Able to multitask in a fast-paced environment.
• Willing to rotate shifts as needed.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Listen actively and build rapport with customers.
• Greet customers courteously using agreed procedures.
• Maintain knowledge of client products/services.
• Prepare complete, accurate work and notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products and services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or staff.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Attention to detail

Multi-tasking

Team player

Patience with customers

Shift flexibility

Education

High school diploma

Job description

Concentrix in Kuala Lumpur is seeking a customer service representative to deliver quality support to our diverse client base. You will greet customers, clarify needs, and document interactions to ensure accurate outcomes.

The role emphasizes meeting KPIs, teamwork, and the ability to adapt to shifting schedules while offering additional products and services. Strong communication, empathy, and attention to detail are essential for success in this fast-paced environment.