Customer Service Advisor I - Frontline Support

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; Sur place; MYR 33 000 - 60 000; Plein temps

Résumé du poste

Concentrix CVG Malaysia Sdn. Bhd. invites applications for Advisor I, Customer Service – English in Kuala Lumpur.

The role interfaces with customers via inbound/outbound calls or web channels, delivering service and resolving routine problems per client requirements. Applicants should have a high school diploma and be courteous with strong service orientation; good English, basic PC skills, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent.
• Customer-oriented with strong service focus.
• Basic PC skills and typing ability.
• Good written and verbal communication in English.
• Detail-oriented with ability to multitask.

Responsabilités

• Ensure service delivered meets contractual KPIs.
• Clarify requirements and provide appropriate resolutions.
• Listen attentively and demonstrate empathy with customers.
• Greet customers in a courteous, friendly manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call databases.
• Respond to inquiries by referring to published materials or senior staff.

Connaissances

Customer service

Computer skills

Communication

Attention to detail

Multi-tasking

Team player

Formation

High school diploma

Outils

PC knowledge

Description du poste

Concentrix CVG Malaysia Sdn. Bhd. invites applications for Advisor I, Customer Service – English in Kuala Lumpur.

The role interfaces with customers via inbound/outbound calls or web channels, delivering service and resolving routine problems per client requirements. Applicants should have a high school diploma and be courteous with strong service orientation; good English, basic PC skills, and the ability to multitask in a fast-paced environment are essential.