Customer Service Advisor I — Russian Market

Concentrix; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. is hiring an Advisor I, Customer Service Russia to interface with customers via inbound/outbound calls or online depending on client requirements. This role provides customer service support and resolves routine problems regarding the client's products or services.

The position emphasizes achieving contractual KPIs, problem resolution, empathy, and upselling opportunities, with a focus on accuracy, teamwork, and adaptability in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate effectively, both written and verbal.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Able to work in a team or independently.
• Patient with customers; maintains professional tone.
• Able to rotate shifts.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; provide resolution using tools and resources.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers courteously using agreed procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or seeking senior staff.

Skills

Customer service orientation

Computer skills

Communication skills

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Reliability

High school diploma

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. is hiring an Advisor I, Customer Service Russia to interface with customers via inbound/outbound calls or online depending on client requirements. This role provides customer service support and resolves routine problems regarding the client's products or services.

The position emphasizes achieving contractual KPIs, problem resolution, empathy, and upselling opportunities, with a focus on accuracy, teamwork, and adaptability in a fast-paced environment.