German-Speaking Customer Service Advisor I

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Customer Service German to handle customer inquiries via phone or online channels, delivering service that meets KPIs and resolving routine issues related to the client’s products or services.

You will greet customers professionally, listen with empathy, document interactions, and refer complex questions to senior staff. A high school diploma and strong communication and computer skills are required for this fast-paced role.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills; proficient PC navigation.

Responsibilities

• Ensure service meets KPIs.
• Clarify requirements and provide resolution.
• Listen empathetically and build rapport with customers.
• Greet customers professionally.
• Maintain knowledge of client products/services.
• Document and note accounts as required.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services as appropriate.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Empathy

Teamwork

Education

High school diploma

Tools

Call tracking system

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor I, Customer Service German to handle customer inquiries via phone or online channels, delivering service that meets KPIs and resolving routine issues related to the client’s products or services.

You will greet customers professionally, listen with empathy, document interactions, and refer complex questions to senior staff. A high school diploma and strong communication and computer skills are required for this fast-paced role.