Advisor I, Customer Service Russian speakers ONLY

Concentrix; Kuala Lumpur; On-site; MYR 31,248 - 40,176; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service (Russian) to support a gaming project. The role involves handling inbound and outbound calls or emails, providing professional customer service in Russian and English to resolve routine issues.

Candidate needs a diploma with at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced team with flexible shifts, including weekends and public holidays.

Qualifications

• Diploma with 1 year of customer service experience.
• Strong Russian and English written and verbal communication.
• Ability to rotate shifts including weekends/public holidays.

Responsibilities

• Interface with customers via inbound/outbound calls or email; provide customer service support for a gaming project.
• Ensure service delivery meets KPIs and resolve routine issues.
• Clarify customer requirements and offer appropriate resolutions.
• Respond to customer emails, greetings, and maintain CRM records.
• Maintain up-to-date knowledge of client products and services.
• Participate in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Diploma

Tools

CRM software

Job description

Job Title Advisor I, Customer Service Russian speakers ONLY

Position Title Advisor, Customer Service (Russian)

Project Gaming

Office Location KL Sentral, Malaysia

Reports To Team Leader

Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending on client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services for a gaming project. This requires native-level Russian written communication skills supporting Russian markets.

Essential Functions/Responsibilities

• Ensure service delivered meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and probe for understanding using decision-support tools and resources to provide appropriate resolution.
• Review customer needs and concerns, demonstrate empathy, and maximize rapport building opportunities.
• Respond to inbound customer email inquiries in a timely, professional, and efficient manner using agreed-upon procedures.
• Greet customers courteously, friendly, and professionally using agreed procedures.
• Maintain up-to-date knowledge of client products and services.
• Prepare complete and accurate work, noting accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and services.
• Track, document, and retrieve information in the client’s CRM or database.

Candidate Profile

• Minimum diploma with 1 year of customer service experience in a gaming project.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective communication, both written and verbally in Russian and English (A2 and above).
• Dependable with strong attention to detail.
• Skilled in multi-tasking, flexible, and able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production environment.
• Ability to work as a team member and independently.
• Demonstrate patience in all customer contact situations, maintaining a pleasant and professional tone.
• Ability to rotate shifts with flexibility to work on weekends and public holidays.
• Additional experience/skills may be required based on location and program.

Disclaimer: The above statements describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, or skills required.