Retail Training & Operations Lead

FamilyMart; Shah Alam; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Travel opportunities

Travel allowance

Job summary

Jora Malaysia is seeking an experienced Training Lead to design and oversee end-to-end learning and development programmes across the store network. You will partner with HR for succession planning, staff retention, and leadership readiness, and you will design operational training on SOPs, cashiering, customer service and performance standards.

The role requires strong facilitation, coaching, and stakeholder management skills, plus hands-on LMS content development experience.

Qualifications

• Degree in HR, Business Administration, Education, or related field.
• HRD Corp Train-the-Trainer (TTT) certification is a plus.
• At least 5 years in training, learning and development, or retail/F&B ops; leadership experience preferred.

Responsibilities

• Lead end-to-end training and development programmes across store network.
• Partner with HR to support succession planning, staff retention, and leadership readiness.
• Design and deliver operational training on SOPs, cashiering, service, and store performance standards.

Skills

Facilitation

Coaching

Communication

Stakeholder management

Training delivery

SOP knowledge

Education

Degree in HR/BA/Education

Tools

LMS (RYMNET)

Job description

Jora Malaysia is seeking an experienced Training Lead to design and oversee end-to-end learning and development programmes across the store network. You will partner with HR for succession planning, staff retention, and leadership readiness, and you will design operational training on SOPs, cashiering, customer service and performance standards.

The role requires strong facilitation, coaching, and stakeholder management skills, plus hands-on LMS content development experience.