Retail Operations Training Manager

FamilyMart; Shah Alam; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Travel opportunities

Travel allowance

Job summary

Jora Malaysia is seeking an experienced Training Lead to design and oversee end-to-end learning and development programmes across the store network. You will partner with HR for succession planning, staff retention, and leadership readiness, and you will design operational training on SOPs, cashiering, customer service and performance standards.

The role requires strong facilitation, coaching, and stakeholder management skills, plus hands-on LMS content development experience.

Qualifications

• Degree in HR, Business Administration, Education, or related field.
• HRD Corp Train-the-Trainer (TTT) certification is a plus.
• At least 5 years in training, learning and development, or retail/F&B ops; leadership experience preferred.

Responsibilities

• Lead end-to-end training and development programmes across store network.
• Partner with HR to support succession planning, staff retention, and leadership readiness.
• Design and deliver operational training on SOPs, cashiering, service, and store performance standards.

Skills

Facilitation

Coaching

Communication

Stakeholder management

Training delivery

SOP knowledge

Education

Degree in HR/BA/Education

Tools

LMS (RYMNET)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Strategies and lead end-to-end training and development programmes across the store network, covering onboarding, continuous learning, and staff capability building.
• Partner with HR to support field operations succession planning, staff retention initiatives, and leadership pipeline readiness.
• Design and deliver operational training on SOP compliance, cashiering, customer service, service recovery, and store performance standards.
• Manage trainer productivity and training schedules across classroom, on-the-job, and online learning formats to achieve monthly trainee output targets.
• Develop Store Field Trainers and strengthen OJT capability to improve new-joiner onboarding effectiveness at store level.
• Ensure training effectiveness, compliance, and certification through assessments, Food Handler Training, HRDC claims, and proper documentation.
• Develop and update training materials, e-learning modules, and programme reports, including outcome tracking, ROI reporting, management trainee support, and uniform coordination.
• Perform any other tasks or projects as required by management.

Job Requirements

• Degree in Human Resources, Business Administration, Education, or a related field. HRD Corp Train-the-Trainer (TTT) certification is an added advantage.
• At least 5 years of experience in training, learning and development, or retail/F&B operations, with prior team leadership experience preferred.
• Strong knowledge of convenience store or retail operations, SOPs, and service standards.
• Familiarity with HRD Corp (HRDC) claims and application processes.
• Hands‑on experience developing e‑learning content on an LMS (RYMNET or equivalent).
• Excellent facilitation, coaching, communication, and stakeholder management skills.
• Excellent communication skills in Bahasa Malaysia and English, both written and spoken.
• Willing to travel to outstation training centers and stores for training delivery and audits.