Retail Team Lead - Spark Sales & Customer Experience

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Sales Team Lead to drive daily sales, mentor a frontline team, and ensure outstanding customer experiences across all shifts.

You will oversee opening/closing, coach on product knowledge, promote loyalty programs, manage store operations, and uphold Crocs' service standards. The role offers growth with a global brand in a fast-paced retail environment and requires a flexible schedule.

Qualifications

• 2-3 years of total retail experience; with a preference for candidates with previous store leadership role.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential.
• The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Leadership

Customer service

Communication

Team collaboration

Job description

Crocs Footwear (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Sales Team Lead to drive daily sales, mentor a frontline team, and ensure outstanding customer experiences across all shifts.

You will oversee opening/closing, coach on product knowledge, promote loyalty programs, manage store operations, and uphold Crocs' service standards. The role offers growth with a global brand in a fast-paced retail environment and requires a flexible schedule.