Retail Team Lead - Customer Service & Growth

Crocs; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Crocs Malaysia is seeking a Sales Team Lead in Kuala Lumpur to oversee opening/closing procedures, train teammates on products and promotions, and drive daily sales targets to meet company goals. This role offers growth within a dynamic retail environment.

The ideal candidate has 2–3 years of retail experience, proven leadership, and strong communication skills. Flexibility for nights, weekends and holidays is essential as Crocs emphasizes exceptional customer experiences.

Qualifications

• 2–3 years of total retail experience, with a preference for candidates with store leadership.
• Proven leadership abilities and passion for empowering the team.
• Strong communication with store team, managers, and partners.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Commitment to Crocs' customer experience standards.

Responsibilities

• Deliver outstanding service to our customers using Crocs' service model.
• Manage opening and closing procedures and drive daily sales targets.
• Educate the team on products, promotions and visual presentation.
• Coordinate stock, pricing, and promotions; maintain store standards.
• Lead by example with sales-driven techniques and teamwork.
• Ensure asset protection and inventory control.

Skills

Retail leadership

Customer service

Communication

Team motivation

Flexibility

Tools

POS system

Job description

Crocs Malaysia is seeking a Sales Team Lead in Kuala Lumpur to oversee opening/closing procedures, train teammates on products and promotions, and drive daily sales targets to meet company goals. This role offers growth within a dynamic retail environment.

The ideal candidate has 2–3 years of retail experience, proven leadership, and strong communication skills. Flexibility for nights, weekends and holidays is essential as Crocs emphasizes exceptional customer experiences.