Retail Team Lead — Elevate Customer Experience & Store Ops

Crocs, Inc.; George Town; On-site; MYR 22,000 - 36,000; Full time

Job summary

Crocs, Inc. in Penang, Malaysia, is seeking a retail associate to deliver exceptional customer experiences and support daily store operations. You will engage customers, manage POS, and help with inventory, pricing, and promotions while maintaining a clean, welcoming environment.

The role emphasizes teamwork, adaptability to varied shifts including nights and weekends, and a proactive approach to brand initiatives and product knowledge. A strong customer-first attitude is essential.

Qualifications

• Must be 18 years or older.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Assist with daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards.
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.
• Models best practices and partners with Store Management to drive sales performance, leveraging proven techniques to improve individual KPIs and inspire team success

Skills

Retail experience

Store leadership

Team leadership

Customer service

Flexible schedule

Punctuality

Job description

Crocs, Inc. in Penang, Malaysia, is seeking a retail associate to deliver exceptional customer experiences and support daily store operations. You will engage customers, manage POS, and help with inventory, pricing, and promotions while maintaining a clean, welcoming environment.

The role emphasizes teamwork, adaptability to varied shifts including nights and weekends, and a proactive approach to brand initiatives and product knowledge. A strong customer-first attitude is essential.