Retail Store Lead: Guest Experience & Ops

Crocs, Inc.; Kuching; On-site; MYR 24,000 - 42,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a capable retail candidate to welcome customers, manage daily store operations, and uphold brand standards. This role emphasizes excellent service, stock control, and teamwork within a fast-paced environment.

You will support store leadership, adapt to a flexible schedule including nights and weekends, and contribute to achieving sales KPIs while ensuring customer satisfaction and a positive store atmosphere.

Qualifications

• 2-3 years of retail experience with preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Assist with daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards.
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers.
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.
• Models best practices and partners with Store Management to drive sales performance, leveraging proven techniques to improve KPIs and inspire team success.

Skills

Retail experience

Store leadership

Flexibility

Tools

POS system

Job description

Crocs, Inc. in Malaysia is seeking a capable retail candidate to welcome customers, manage daily store operations, and uphold brand standards. This role emphasizes excellent service, stock control, and teamwork within a fast-paced environment.

You will support store leadership, adapt to a flexible schedule including nights and weekends, and contribute to achieving sales KPIs while ensuring customer satisfaction and a positive store atmosphere.