Retail Sales Lead: Customer Experience & POS Expert

Crocs; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

Crocs, Inc. is hiring for a store role in Malaysia. You will deliver outstanding customer service, learn store operations, and assist in product knowledge, stock room management, and visual presentation.

The position supports daily POS, stock replenishment, pricing, and promotions while maintaining a clean store environment. The role requires at least basic computer skills, English fluency, and the ability to work in a rotational shift schedule, including nights and weekends.

Qualifications

• Excellent customer service and teamwork are essential.
• Experience in retail environments is highly valued.
• Proficiency with basic computer tasks and POS systems is required.

Responsibilities

• Deliver outstanding service to customers using Crocs service model.
• Contribute to a positive team environment and share ideas and concerns.
• Assist in various store departments including consumer service, product knowledge, and stock room management.
• Support daily retail operations such as POS management, stock replenishment, pricing, and promotions.
• Lead by example to improve personal sales KPIs through sales-driven techniques.
• Adhere to Asset Protection policies and inventory control procedures.

Skills

Customer service

Retail experience

Team collaboration

English communication

Education

O Level or above

Tools

POS system

Microsoft Word

Microsoft Excel

Job description

Crocs, Inc. is hiring for a store role in Malaysia. You will deliver outstanding customer service, learn store operations, and assist in product knowledge, stock room management, and visual presentation.

The position supports daily POS, stock replenishment, pricing, and promotions while maintaining a clean store environment. The role requires at least basic computer skills, English fluency, and the ability to work in a rotational shift schedule, including nights and weekends.