Retail Team Lead: Customer Experience & Store Ops

Crocs, Inc.; Klang City; On-site; MYR 33,000 - 56,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a retail team member to deliver exceptional customer service, manage daily store tasks, and learn across departments. The role supports POS usage, stock replenishment, pricing, and loyalty promotions while maintaining store standards.

The ideal candidate has 2–3 years in retail, proven leadership, and strong communication skills. A flexible schedule, including nights, weekends, and holidays, is essential for success in this fast-paced environment.

Qualifications

• 2–3 years of total retail experience; preference for candidates with store leadership experience.
• Proven leadership abilities, with a passion for challenging, empowering, and driving team result.
• Demonstrated communication skills (written and verbal) to store team, operations managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential.

Responsibilities

• Deliver outstanding service to our consumers using our CHARM service model.
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Retail experience

Leadership

Communication

Team mindset

Flexibility

Tools

POS system

Inventory management

Job description

Crocs, Inc. in Malaysia is seeking a retail team member to deliver exceptional customer service, manage daily store tasks, and learn across departments. The role supports POS usage, stock replenishment, pricing, and loyalty promotions while maintaining store standards.

The ideal candidate has 2–3 years in retail, proven leadership, and strong communication skills. A flexible schedule, including nights, weekends, and holidays, is essential for success in this fast-paced environment.