Retail Sales Pro — Elevate Customer Experience

Crocs; Klang City; On-site; MYR 27,000 - 36,000; Full time

Job summary

Crocs in Klang, Malaysia seeks a Store Sales Associate to provide excellent customer service, assist in multiple store functions, and support daily retail operations. You will learn across departments from consumer service to stock room management and contribute to a dynamic, fast-paced team.

The role requires 1–2 years retail experience, English fluency, and flexibility for a rotating schedule including nights and weekends. Onsite work with Crocs values.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage.
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Customer service

Retail sales

Team collaboration

Adaptability

English proficiency

Education

SPM/O-Level or equivalent

Tools

POS system

MS Word/Excel

Job description

Crocs in Klang, Malaysia seeks a Store Sales Associate to provide excellent customer service, assist in multiple store functions, and support daily retail operations. You will learn across departments from consumer service to stock room management and contribute to a dynamic, fast-paced team.

The role requires 1–2 years retail experience, English fluency, and flexibility for a rotating schedule including nights and weekends. Onsite work with Crocs values.