Retail Sales & Service Specialist

Crocs, Inc.; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Crocs, Inc. in Malaysia seeks a customer-focused retail associate to join our stores in Kuala Lumpur. You will deliver outstanding service, assist in various departments, and support daily store operations including POS, stock replenishment, pricing, and promotions.

The role requires 1–2 years of retail experience, fluency in English, and flexibility for rotational shifts including weekends and public holidays. Crocs emphasizes a diverse, inclusive work environment and dynamic team collaboration.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English; proficiency of other language(s) will be an advantage.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, loyalty promotions, and cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Customer service

Retail experience

English fluency

MS Office

Education

SPM / O Level

Tools

POS system

MS Word

MS Excel

Job description

Crocs, Inc. in Malaysia seeks a customer-focused retail associate to join our stores in Kuala Lumpur. You will deliver outstanding service, assist in various departments, and support daily store operations including POS, stock replenishment, pricing, and promotions.

The role requires 1–2 years of retail experience, fluency in English, and flexibility for rotational shifts including weekends and public holidays. Crocs emphasizes a diverse, inclusive work environment and dynamic team collaboration.