Retail Sales Associate — Elevate Customer Experience

Crocs; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Crocs Malaysia in Kuala Lumpur is seeking a retail associate to deliver outstanding customer service and operate the POS system in-store. You will contribute to stock management, product knowledge, and store presentation while ensuring a welcoming shopping environment.

Ideal candidates are 18+, have at least SPM/O Level, 1–2 years retail experience, fluent English, and are flexible with rotate shifts including weekends and public holidays. Crocs supports growth and equal opportunity.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Customer service

POS system

Team collaboration

Sales techniques

English fluency

Education

SPM / O Level

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Crocs Malaysia in Kuala Lumpur is seeking a retail associate to deliver outstanding customer service and operate the POS system in-store. You will contribute to stock management, product knowledge, and store presentation while ensuring a welcoming shopping environment.

Ideal candidates are 18+, have at least SPM/O Level, 1–2 years retail experience, fluent English, and are flexible with rotate shifts including weekends and public holidays. Crocs supports growth and equal opportunity.