Retail Sales Associate: Elevate Customer Service & Sales

Crocs, Inc.; Putrajaya; Hybrid; MYR 24,000 - 36,000; Full time

Job summary

Crocs, Inc. is hiring for a store associate in Malaysia to deliver outstanding customer service and support daily store operations. You will engage customers, maintain product knowledge, and assist with POS transactions.

The role requires 18+ years old, at least SPM/O Level, and strong English; additional languages are a plus. The schedule includes nights, weekends, and public holidays as part of rotating shifts, with in-store and hybrid work options available.

Qualifications

• Minimum 18 years old and above.
• At least SPM/O Level or higher.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Deliver outstanding service to customers using Crocs service model.
• Contribute to a positive team environment with ideas and concerns.
• Assist in store operations including customer service, product knowledge, visual presentation, and stock room management.
• Support POS, stock replenishment, pricing, promotions, and loyalty program initiatives.
• Lead by example and work with Store Management to improve KPI performance.

Skills

Customer service

POS operation

Team collaboration

Retail operations

Education

SPM / O Level or above

Tools

POS System

Job description

Crocs, Inc. is hiring for a store associate in Malaysia to deliver outstanding customer service and support daily store operations. You will engage customers, maintain product knowledge, and assist with POS transactions.

The role requires 18+ years old, at least SPM/O Level, and strong English; additional languages are a plus. The schedule includes nights, weekends, and public holidays as part of rotating shifts, with in-store and hybrid work options available.