Retail Sales Associate: Elevate Customer Experience

Crocs, Inc.; Johor; On-site; MYR 22,000 - 39,000; Full time

Job summary

Crocs, Inc. in Malaysia is hiring a Sales Associate to deliver exceptional customer service, educate shoppers on products, and support store goals through sales-driven activities.

You will work across departments, assist with promotions, POS operations, and stock management while contributing to a collaborative, fast-paced retail environment. This role features rotating shifts and opportunities for growth.

Qualifications

• Age 18 or older.
• Minimum education: SPM/O Level or above.
• 1–2 years of retail experience.
• Fluent in English; other languages a plus.
• Willing to work rotating shifts including nights, Saturdays, Sundays and holidays.
• Basic computer skills and ability to operate POS systems.
• Desire to succeed in a fast-paced retail environment.

Responsibilities

• Deliver outstanding service to consumers using the CHARM service model.
• Proactively contribute to a positive team environment.
• Learn and assist in various store departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support daily retail operations: POS system management, stock replenishment, pricing and markdowns, loyalty programs, cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal KPIs through sales-driven techniques.
• Adhere to Asset Protection policies and inventory controls.

Skills

Customer service

Sales experience

English proficiency

Teamwork

Education

SPM/O Level or above

Tools

POS system

Microsoft Office

Job description

Crocs, Inc. in Malaysia is hiring a Sales Associate to deliver exceptional customer service, educate shoppers on products, and support store goals through sales-driven activities.

You will work across departments, assist with promotions, POS operations, and stock management while contributing to a collaborative, fast-paced retail environment. This role features rotating shifts and opportunities for growth.