Retail Sales Lead: Elevate Customer Experience

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Samsonite Group APAC & Middle East is seeking an adaptable retail supervisor to lead store operations, drive customer service, and meet productivity targets. You will partner with the Store Manager to ensure smooth daily workflows and resolve issues on the floor.

The role requires at least one year in retail or service, strong communication, and the ability to work nights, weekends, and holidays as needed. You will model service standards and coach teammates to deliver a consistently excellent

Qualifications

• 1 year of experience in retail or service industry.
• Ability to communicate effectively with customers and staff.
• Ability to meet moderate stockroom lifting requirements.

Responsibilities

• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Completes all daily tasks without negatively impacting service
• Resolves conflicts with team members promptly
• Inspires team to meet and exceed performance standards
• Utilizes training to develop the team and coach others
• Develop plans to address key business issues and drive results

Skills

Customer Service

Communication

Team Leadership

Flexibility

Job description

Samsonite Group APAC & Middle East is seeking an adaptable retail supervisor to lead store operations, drive customer service, and meet productivity targets. You will partner with the Store Manager to ensure smooth daily workflows and resolve issues on the floor.

The role requires at least one year in retail or service, strong communication, and the ability to work nights, weekends, and holidays as needed. You will model service standards and coach teammates to deliver a consistently excellent