Retail Sales & Customer Service Associate

QL Maxincome Sdn Bhd (FamilyMart); Selangor; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Malaysia is operated by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. We are seeking energetic Retail Sales Assistants to support smooth store operations, deliver superb service, handle cash, and promote products.

Ideal candidates are multilingual in Bahasa Malaysia and English, with 1–2 years in retail or customer service, and willing to work shifts including weekends, with readiness to transfer between locations as needed.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of retail or customer service experience.
• Candidates with no retail experience but a positive attitude are encouraged to apply.
• Willing to be based at retail locations and transfer as needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Operate the cash register for cash and card transactions according to company policies and procedures.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with SOPs.
• Maintain store cleanliness, safety and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Cash handling

Upselling

Stock replenishment

Shift work

Bahasa Malaysia & English

Education

SPM qualification

Tools

POS system

Job description

FamilyMart Malaysia is operated by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. We are seeking energetic Retail Sales Assistants to support smooth store operations, deliver superb service, handle cash, and promote products.

Ideal candidates are multilingual in Bahasa Malaysia and English, with 1–2 years in retail or customer service, and willing to work shifts including weekends, with readiness to transfer between locations as needed.