Retail Sales & Customer Service Associate (Shift Roles)

QL Maxincome Sdn Bhd (FamilyMart); Johor; On-site; MYR 20,000 - 34,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant in Johor. You will deliver friendly customer service, handle transactions, upsell products and help maintain clean, organized store floors.

We welcome candidates with a minimum SPM or retail experience, and the ability to work shifts including weekends and public holidays. Bilingual Bahasa Malaysia and English are preferred.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Operate the cash register accurately for both cash and credit card transactions.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Education

SPM or equivalent

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant in Johor. You will deliver friendly customer service, handle transactions, upsell products and help maintain clean, organized store floors.

We welcome candidates with a minimum SPM or retail experience, and the ability to work shifts including weekends and public holidays. Bilingual Bahasa Malaysia and English are preferred.