Dynamic Retail Sales Associate — Service & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Sungai Buloh; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. This Retail Sales Assistant role focuses on delivering excellent service, promoting products, handling orders, and maintaining cleanliness and stock levels across store locations.

You will work on a shift basis, including weekends and public holidays, and be based at retail locations as needed. Fluency in Malay and English is required, with 1–2 years of retail/customer service experience preferred.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Retail experience

Customer service

Bilingual (Bahasa Malaysia & English)

Shift work

Positive attitude

Education

SPM or equivalent

Job description

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. This Retail Sales Assistant role focuses on delivering excellent service, promoting products, handling orders, and maintaining cleanliness and stock levels across store locations.

You will work on a shift basis, including weekends and public holidays, and be based at retail locations as needed. Fluency in Malay and English is required, with 1–2 years of retail/customer service experience preferred.