Retail Sales Assistant: Energetic, Customer-Focused

QL Maxincome Sdn Bhd (FamilyMart); Pasir Gudang; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking energetic Retail Sales Assistants to join our store network. You will deliver excellent customer service, upsell products, and handle food orders while ensuring compliance with SOPs.

Responsibilities include cash handling, stock replenishment, and maintaining store cleanliness. Willingness to work shifts, including weekends and public holidays, and to transfer between locations is required.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure SOP-compliant preparation and disposal.
• Operate the cash register accurately for cash and card transactions.
• Assist in maintaining store cleanliness, safety, and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Bahasa Malaysia

English

Positive attitude

Shift work

Education

SPM or equivalent

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking energetic Retail Sales Assistants to join our store network. You will deliver excellent customer service, upsell products, and handle food orders while ensuring compliance with SOPs.

Responsibilities include cash handling, stock replenishment, and maintaining store cleanliness. Willingness to work shifts, including weekends and public holidays, and to transfer between locations is required.