Retail Sales Associate — Upsell & Service

QL Maxincome Sdn Bhd (FamilyMart); Skudai; On-site; MYR 20,000 - 27,000; Full time

Job summary

QL Maxincome Sdn Bhd (FamilyMart) is hiring a Retail Assistant to support smooth operations at our Jalan Skudai outlet. You will deliver excellent customer service, upsell products, handle food orders, operate the cash register, and help maintain clean, safe store conditions.

The role requires minimum SPM or retail experience, fluency in Bahasa Malaysia and English, and willingness to work shifts including weekends and public holidays.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.
• Energetic and highly motivated individuals who have a passion for retail are encouraged to apply to be part of our “Family”!

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Education

SPM or equivalent

Job description

QL Maxincome Sdn Bhd (FamilyMart) is hiring a Retail Assistant to support smooth operations at our Jalan Skudai outlet. You will deliver excellent customer service, upsell products, handle food orders, operate the cash register, and help maintain clean, safe store conditions.

The role requires minimum SPM or retail experience, fluency in Bahasa Malaysia and English, and willingness to work shifts including weekends and public holidays.