Retail Customer Experience Assistant: Upsell & Cashier

QL Maxincome Sdn Bhd (FamilyMart)

Kuala Lumpur

On-site

MYR 21,000 - 30,000

Full time

4 days ago

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Job summary

QL Maxincome Sdn Bhd (FamilyMart) is seeking energetic individuals for the Retail Sales Assistant role in Malaysia. You will deliver customer service, upsell products, handle food orders, and operate the register while maintaining store cleanliness.

The position requires willingness to transfer between locations and work shifts, including weekends and public holidays. Requirements include at least SPM qualification, 1–2 years in retail or customer service, and fluency in Bahasa Malaysia and

Qualifications

Minimum SPM qualification or relevant retail working experience.
Able to communicate effectively in Bahasa Malaysia and English.
Preferably 1-2 years of working experience in retail or customer service.
Willing to be based at retail locations and transfer to other locations when needed.
Able to work on a shift basis, including weekends and public holidays.

Responsibilities

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
Deliver excellent customer service and respond promptly to customer needs.
Introduce, promote, and upsell products to customers.
Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
Responsible for stock replenishment to ensure product availability at all times.