Retail Sales Associate — Customer Experience & POS

CROCS; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

Crocs in Malaysia (Kuala Lumpur) is seeking energetic retail staff to deliver outstanding customer service and support day-to-day store operations. You will handle POS transactions, assist customers, and contribute to a welcoming store atmosphere.

The role requires flexibility to cover rotating shifts, including nights and weekends, in a fast-growing retail team. Applicants should have at least 18 years old and SPM/O Level or higher, with 1–2 years retail experience preferred.

Qualifications

• Must be 18 years or older.
• At least SPM/O Level or above.
• 1–2 years of working experience, preferably in retail.
• Fluent in English; ability in other languages is an advantage.
• Flexible to work on rotational shifts, including nights, Saturdays, Sundays and public holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate the POS system.
• Desire to succeed in a high-growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to Crocs consumers using our service model.
• Proactively contribute to an enjoyable team environment with suggestions, ideas and concerns.
• Learn and assist in departments within the store, including consumer service, product knowledge, placement, visual presentation and stock room management.
• Support daily retail operations such as POS management, stock replenishment, pricing and markdown processes, loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal sales KPIs.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Customer service

POS system operation

Basic computer skills

MS Word/Excel

Retail experience

Education

SPM / O Level or above

Tools

POS system

Job description

Crocs in Malaysia (Kuala Lumpur) is seeking energetic retail staff to deliver outstanding customer service and support day-to-day store operations. You will handle POS transactions, assist customers, and contribute to a welcoming store atmosphere.

The role requires flexibility to cover rotating shifts, including nights and weekends, in a fast-growing retail team. Applicants should have at least 18 years old and SPM/O Level or higher, with 1–2 years retail experience preferred.