Retail Help Desk Executive – Customer Service & Engagement

Hong Leong Investment Bank; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Hong Leong Investment Bank Berhad in Kuala Lumpur is seeking an Executive, Customer Service (Retail Help Desk) to verify customer account opening forms and assist walk-in clients. The role requires strong communication, English and Bahasa Malaysia, and a service-focused mindset.

The ideal candidate will support department projects, identify customer needs, and participate in marketing events and campaigns. Fresh graduates are welcome to apply, with training provided.

Qualifications

• Bachelor’s degree required in business or related field.
• Minimum 1 year in customer service/front office or related field.
• Strong problem solving and communication skills.
• Fresh graduates welcome to apply.

Responsibilities

• Verify and check customer’s account opening form.
• Attend to walk-in clients' request.
• Assist in department projects such as identifying and assessing customers’ needs to achieve satisfaction.
• Participate and assist in marketing events and marketing campaigns.

Skills

Customer service

Communication

English & Bahasa Malaysia

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

Job description

Hong Leong Investment Bank Berhad in Kuala Lumpur is seeking an Executive, Customer Service (Retail Help Desk) to verify customer account opening forms and assist walk-in clients. The role requires strong communication, English and Bahasa Malaysia, and a service-focused mindset.

The ideal candidate will support department projects, identify customer needs, and participate in marketing events and campaigns. Fresh graduates are welcome to apply, with training provided.