Executive, Branch Operations & Customer Service

Hong Leong Bank; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Hong Leong Bank in Kuala Lumpur is seeking an Operations & Customer Service Executive to greet walk-in customers, process transactions, and discuss cross-selling opportunities. You will also be the first point of contact to recommend bank products while maintaining high standards of service and accurate processing.

The role emphasizes handling deposits, withdrawals and remittances, while ensuring branch operations, confidentiality, and adherence to conduct guidelines.

Qualifications

• Fresh graduates with an interest in banking and service roles.
• Strong customer service mindset and cross-selling ability.
• Attention to accuracy and integrity in handling cash and transactions.

Responsibilities

• Engage with walk-in customers for transaction processing and service discussions.
• Recommend bank products and services to customers and upsell where appropriate.
• Provide high levels of customer service and ensure seamless transactions.
• Carry out branch operations, including cash handling and end-of-day balancing.
• Support in sales targets for CASA, cross-selling cards and loans where fit.

Skills

Customer interaction

Cash handling

Sales experience

Communication skills

Integrity & accountability

Education

Fresh graduates welcomed

Tools

I-Pads usage

Job description

Hong Leong Bank in Kuala Lumpur is seeking an Operations & Customer Service Executive to greet walk-in customers, process transactions, and discuss cross-selling opportunities. You will also be the first point of contact to recommend bank products while maintaining high standards of service and accurate processing.

The role emphasizes handling deposits, withdrawals and remittances, while ensuring branch operations, confidentiality, and adherence to conduct guidelines.