Retail Brand Store Leader — Elevate Experience & Sales

DTL Malaysia Sdn. Bhd.; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Bonus & salary raise

Fun, dynamic environment

Medical benefits

Annual leave & holidays

Socso/EIS contributions

Training provided

Team events

Staff price purchase

Job summary

DTL Malaysia Sdn. Bhd. is recruiting a Store Operations Supervisor to manage daily retail activities, coach promoters, and ensure timely launches across outlets in Malaysia.

The role requires coordinating with Brand Store Executives, driving improvements, and preparing proposals for meetings. A background in mobile/consumer electronics retail is preferred. You will work six days per week as per outlet schedules.

Qualifications

• Minimum SPM and above with 2 years working experience preferably in retail industry (mobile/consumer electronics).
• Candidates with relevant strong working experience as store managers are encouraged to apply.
• Willing to work 6 days per week based on outlet schedule.

Responsibilities

• Oversee daily store operations and matters.
• Conduct store assessments and meetings with promoters; follow up with action plans for improvements or maintenance.
• Maintain healthy and productive communication with Brand Store Executive.
• Ensure store activities/opening/launching are aligned with the timeline.
• Propose store enhancement initiatives to improve consumer experience.
• Coach and provide customer service training for promoters on the ground.
• Assist in solving day-to-day operational issues raised by Brand Store Executive and HQ personnel.
• Ensure all store planograms are carried out effectively according to guidelines.
• Capture best practices across all stores and brainstorm for enhancements.
• Prepare necessary proposals and reports for meetings.
• Monitor and support all aspects that contribute to sales performance.

Skills

Communication

Interpersonal skills

English

Malay

Mandarin

Education

SPM or equivalent

Job description

DTL Malaysia Sdn. Bhd. is recruiting a Store Operations Supervisor to manage daily retail activities, coach promoters, and ensure timely launches across outlets in Malaysia.

The role requires coordinating with Brand Store Executives, driving improvements, and preparing proposals for meetings. A background in mobile/consumer electronics retail is preferred. You will work six days per week as per outlet schedules.