Brand Store Experience & Growth Manager

DTL Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Bonus & salary increment (performance)

Medical benefits & annual checkup

Annual leave & public holidays

EPF/Socso/EIS contribution

Team building / events

Staff price purchase

Job summary

DTL Malaysia Sdn. Bhd. is seeking a store operations professional to manage daily retail activities in Kuala Lumpur outlets. You will assess store performance, coordinate with promoters and Brand Store Executive, and ensure timely opening, launches and planogram adherence.

The role involves proposing enhancements for customer experience, coaching promoters, resolving daily issues, and driving sales performance across stores. Multilingual communication is valued to engage with diverse customers.

Qualifications

• Minimum SPM and above with 2 years working experience, preferably in retail (mobile/consumer electronics).
• Candidates with strong experience as store managers are encouraged to apply.

Responsibilities

• Aware of retail stores daily operations and matters.
• Conduct store-assessment and meetings with promoters and follow up with action plans for improvements or maintenance.
• Maintain a healthy and productive communication with Brand Store Executive.
• Ensure store activities/opening/launching are in place according to the timeline.
• Propose store enhancement initiatives to improve consumer experience.
• Coach and provide customer service training for promoters on the ground.
• Assist in solving day-to-day operational issues raised by Brand Store Executive and HQ personnel.
• Ensure all store planograms are carried out per guidelines.
• Capture best practices across stores and brainstorm for enhancements.
• Prepare necessary proposals and reports for meetings.
• Monitor and support all aspects that contribute to sales performance.

Skills

Communication skills

Interpersonal skills

Job description

DTL Malaysia Sdn. Bhd. is seeking a store operations professional to manage daily retail activities in Kuala Lumpur outlets. You will assess store performance, coordinate with promoters and Brand Store Executive, and ensure timely opening, launches and planogram adherence.

The role involves proposing enhancements for customer experience, coaching promoters, resolving daily issues, and driving sales performance across stores. Multilingual communication is valued to engage with diverse customers.