Brand Store Manager: Elevate Customer Experience & Sales

DTL Malaysia Sdn. Bhd.; Johor Bahru; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Bonus & salary increment

Medical benefits & annual checkup

Annual leave & public holidays

EPF/SOCSO/EIS contribution

Training provided

Team building & annual events

Staff purchase benefits

Job summary

DTL Malaysia Sdn. Bhd. is seeking a Store Supervisor to oversee daily retail operations across outlets. You will coordinate store activities, lead promoters, and ensure actions align with timelines.

Responsibilities include conducting store assessments, providing customer service coaching, and implementing improvements. Fluent communication in English, Malay and Mandarin is preferred; candidates must be prepared for a 6-day work week.

Qualifications

• Minimum SPM and above with 2 years retail experience.
• Strong communication and interpersonal abilities in English, Malay and Mandarin.
• Willing to work 6 days per week based on outlet schedule.

Responsibilities

• Aware of retail stores daily operations and matters.
• Conduct store assessments and meetings with promoters and follow up with action plans.
• Maintain a healthy, productive communication with Brand Store Executive.
• Ensure store activities/opening/launching follow the timeline.
• Propose store enhancement initiatives to improve consumer experience.
• Coach and provide customer service training for promoters on the ground.
• Assist in solving day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure store planograms are followed according to guidelines.
• Capture best practices across stores for potential implementation.
• Prepare proposals and reports for meetings.
• Monitor and support activities contributing to sales performance.

Skills

Customer service

Communication

Team coaching

Store operations

Education

SPM or equivalent

Job description

DTL Malaysia Sdn. Bhd. is seeking a Store Supervisor to oversee daily retail operations across outlets. You will coordinate store activities, lead promoters, and ensure actions align with timelines.

Responsibilities include conducting store assessments, providing customer service coaching, and implementing improvements. Fluent communication in English, Malay and Mandarin is preferred; candidates must be prepared for a 6-day work week.