Brand Store Lead: Elevate Customer Experience & Sales

DTL Malaysia Sdn. Bhd.; Kuching; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Bonus & salary increment

Medical benefits

Annual leave & holidays

EPF/SOCSO/EIS

Staff discount

Training provided

Job summary

DTL Malaysia Sdn. Bhd. is seeking a capable Store Manager to oversee daily retail operations and drive store performance in Kuching.

You will conduct promoter meetings, implement action plans, and ensure timely launches while maintaining strong communication with the Brand Store Executive. You will coach staff on customer service, manage day-to-day issues, and ensure planograms are followed. This role requires 6-day work availability and fluency in English, Malay and Mandarin to support diverse

Qualifications

• SPM or above with 2 years retail experience preferred.
• Strong communication in English, Malay and Mandarin is required.
• Willing to work 6 days per week according to outlet schedule.

Responsibilities

• Oversee daily store operations and retail store matters.
• Conduct store assessments and meetings with promoters; follow up with action plans for improvements.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities, openings and launches align with timelines.
• Propose store enhancement initiatives to improve customer experience.
• Coach promoters on customer service and product knowledge.
• Resolve day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store correspondences are followed as guidelines.
• Capture best practices across stores and share for improvements.
• Prepare proposals and reports for meetings and reviews.
• Monitor and support activities that contribute to sales performance.

Skills

Store management

Customer service

Team leadership

Communication

Languages: English/Malay/Mandarin

Education

SPM or above

Job description

DTL Malaysia Sdn. Bhd. is seeking a capable Store Manager to oversee daily retail operations and drive store performance in Kuching.

You will conduct promoter meetings, implement action plans, and ensure timely launches while maintaining strong communication with the Brand Store Executive. You will coach staff on customer service, manage day-to-day issues, and ensure planograms are followed. This role requires 6-day work availability and fluency in English, Malay and Mandarin to support diverse