Regional Customer Service Coordinator - China & Taiwan

Wilhelmsen group; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Wilhelmsen group in Malaysia seeks a Junior Central Customer Service Coordinator to manage RFQs and POs in the Global Customer Service mailbox, ensuring accuracy and SLA compliance. The role also provides administrative support to GCS and LCS teams and coordinates with Supply Chain for urgent tasks.

Requirements include a Diploma in any field and 2–3 years of relevant work experience in order fulfilment, logistics or supply chain, with fluent English and strong MS Office skills.

Qualifications

• Diploma required; relevant fields preferred
• 2–3 years of experience in order fulfilment, supply chain or logistics
• Fluent English in writing, speaking and listening
• Proficient computer literacy and MS Office
• Ability to prioritise, customer-oriented with strong communication and interpersonal skills
• Good planning, organising, and time-management skills
• Independent with minimal supervision and a collaborative team player
• Able to meet deadlines and work under pressure
• Pleasant, resourceful and proactive in taking initiative

Responsibilities

• Process RFQs and POs from the Global Customer Service mailbox
• Ensure enquiries are attended to within the SLA
• Provide administrative support to the GCS and LCS teams
• Coordinate with Supply Chain and LCS for outstanding tasks
• Highlight improvements and share learnings with team leads
• Accept rostered work on Saturdays and public holidays when needed
• Comply with standard processes and protocols

Skills

English fluency

MS Office

Prioritization

Customer focus

Communication

Time management

Attention to detail

Education

Diploma in any fields

Tools

MS Office

Job description

Wilhelmsen group in Malaysia seeks a Junior Central Customer Service Coordinator to manage RFQs and POs in the Global Customer Service mailbox, ensuring accuracy and SLA compliance. The role also provides administrative support to GCS and LCS teams and coordinates with Supply Chain for urgent tasks.

Requirements include a Diploma in any field and 2–3 years of relevant work experience in order fulfilment, logistics or supply chain, with fluent English and strong MS Office skills.