Global Customer Service Coordinator: RFQ/PO Expert

Wilhelmsen Ships Service; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Wilhelmsen Ships Service in Malaysia seeks a Central Customer Service Coordinator to process RFQs and POs, manage the GCS mailbox, and maintain SLA performance. You will coordinate with local and global teams to ensure accurate orders and timely responses.

The role requires a diploma, 2–3 years in order fulfilment or logistics, fluency in English and Japanese, and strong MS Office skills. You will work in a busy, detail-oriented environment and contribute to process improvements.

Qualifications

• Candidate must possess at least a Diploma in any field.
• 2–3 years of relevant work experience with order fulfilment/supply chain/logistics.
• Fluent in English & Japanese - both writing and speaking.
• Computer literate; proficient in MS Office.

Responsibilities

• Process customer RFQs and POs from the Global Customer Service mailbox.
• Ensure enquiries are addressed within the agreed SLA.
• Provide administrative support to GCS and LCS teams.

Skills

English & Japanese proficiency

Communication

Time management

Independent worker

Education

Diploma in any field

Tools

MS Office

Job description

Wilhelmsen Ships Service in Malaysia seeks a Central Customer Service Coordinator to process RFQs and POs, manage the GCS mailbox, and maintain SLA performance. You will coordinate with local and global teams to ensure accurate orders and timely responses.

The role requires a diploma, 2–3 years in order fulfilment or logistics, fluency in English and Japanese, and strong MS Office skills. You will work in a busy, detail-oriented environment and contribute to process improvements.