Global Customer Service Junior Coordinator - RFQ/PO Support

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Overtime opportunities

Global team environment

Job summary

Wilhelmsen is seeking a Central Customer Service Junior Coordinator in Kuala Lumpur to process RFQs and POs in the Global Customer Service mailbox and support the local team. The role ensures timely responses within SLA and requires strong English skills and MS Office proficiency.

The position involves coordinating with Supply Chain and LCS, managing urgent transactions, and keeping records for performance KPIs. A diploma and 2–3 years’ relevant experience are preferred.

Qualifications

• Diploma in any field is mandatory.
• 2–3 years of relevant experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking and listening).
• Proficient in MS Office and computer-literate.
• Able to prioritize, customer-oriented with strong communication and interpersonal skills.
• Good planning, organizing, analytical skills, attention to detail and meticulousness.
• Ability to work independently with minimal supervision and as part of a team.
• Able to meet deadlines with good time management and prioritisation.

Responsibilities

• Process RFQs and POs from the group mailbox.
• Assess transaction urgency based on ETA/port/type of customer.
• Notify LCS if delays or issues arise.
• Use systems to understand customer information and requirements.
• Ensure customer-specific requirements are addressed for each quote/order.
• Follow up with Supply Chain/LCS on outstanding tasks.

Skills

English fluency

MS Office

Prioritization

Communication skills

Team player

Planning & organizing

Attention to detail

Education

Diploma in any field

Job description

Wilhelmsen is seeking a Central Customer Service Junior Coordinator in Kuala Lumpur to process RFQs and POs in the Global Customer Service mailbox and support the local team. The role ensures timely responses within SLA and requires strong English skills and MS Office proficiency.

The position involves coordinating with Supply Chain and LCS, managing urgent transactions, and keeping records for performance KPIs. A diploma and 2–3 years’ relevant experience are preferred.