Order & RFQ Coordination Specialist

Wilhelmsen Global Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Wilhelmsen Global Business Services Sdn Bhd in Malaysia is seeking a Central Customer Service Junior Coordinator to handle RFQ and PO processing from the group mailbox, determine urgency, and keep LCS informed of any issues. The role requires a Diploma and 2–3 years in order fulfilment or logistics, with strong English and MS Office skills.

You will coordinate with Supply Chain, meet deadlines, participate in team discussions, and may work Saturdays or public holidays as rostered.

Qualifications

• Diploma in any field is required.
• 2–3 years of relevant work experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking and listening).
• Proficient in MS Office applications.
• Able to prioritise, customer oriented with strong communication and interpersonal skills.
• Good planning, organizing, and time management to meet deadlines.
• Capable of working independently with minimal supervision and as part of a team.
• Willingness to work Saturdays/Public holidays when rostered."

Responsibilities

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO).
• Ascertain urgency based on ETA/Port/Type of customer; complete ASAP or escalate to LCS if needed.
• Keep LCS informed of irregularities related to RFQs or POs.
• Alert LCS if order value exceeds credit limit/policies.
• Use system to understand customer information and requirements.
• Ensure customer requirements are addressed for each quote/order.
• Follow up with Supply Chain/LCS for outstanding tasks; ensure tasks are completed.
• Highlight improvements and process learnings to team leads/manager.
• Participate in team discussions and training.
• Perform miscellaneous duties as assigned.
• Accept rostered work on Saturdays and Public holidays in mailbox management for LCS.
• Accept rostered overtime if required.
• Comply with standard processes and protocols.

Skills

English proficiency

MS Office

Customer service

Time management

Communication

Interpersonal skills

Planning & organising

Attention to detail

Education

Diploma

Job description

Wilhelmsen Global Business Services Sdn Bhd in Malaysia is seeking a Central Customer Service Junior Coordinator to handle RFQ and PO processing from the group mailbox, determine urgency, and keep LCS informed of any issues. The role requires a Diploma and 2–3 years in order fulfilment or logistics, with strong English and MS Office skills.

You will coordinate with Supply Chain, meet deadlines, participate in team discussions, and may work Saturdays or public holidays as rostered.