Global Customer Service Coordinator – RFQ & PO

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Wilh. Wilhelmsen Holding ASA in Kuala Lumpur, Malaysia, is seeking a Central Customer Service Junior Coordinator for the India region to support RFQ and PO processing, ensuring timely, accurate responses in line with SLAs and collaborating with Local Customer Service and Supply Chain teams.

You will manage a global mailbox for customer inquiries, assist with credit control checks, coordinate with cross‑functional teams, and contribute to process improvements while working alongside LCS and SC

Qualifications

• Diploma or higher qualification in any discipline.
• 2–3 years of relevant experience in order fulfilment, supply chain, logistics, or a related role.
• Fluent in English, both written and spoken.
• Proficient in MS Office and comfortable working with systems.
• Strong planning, organisation, and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently, meet deadlines, and perform well under pressure.

Responsibilities

• Manage and process customer RFQs and POs from the global mailbox queue.
• Ensure all customer enquiries are responded to within agreed SLAs.
• Assess transaction urgency based on ETA, port, and customer type, and escalation when required.
• Partner closely with Local Customer Service teams by highlighting irregularities, risks, or exceptions.
• Support credit control processes by flagging orders that exceed approved credit limits.
• Use internal systems to understand customer-specific requirements and ensure accuracy in every transaction.
• Follow up proactively with Supply Chain and LCS on outstanding items to ensure timely completion.
• Maintain clear task ownership and ensure daily activities are fully accounted for.
• Contribute ideas to improve processes, efficiency, and service quality.
• Participate in team discussions, training, and knowledge‑sharing sessions.
• Support rostered mailbox coverage on Saturdays and Public Holidays when required.
• Take on overtime assignments as needed and comply with standard operating procedures.

Skills

Fluent in English

MS Office

Communication skills

Time management

Education

Diploma or higher qualification

Tools

MS Office

Job description

Wilh. Wilhelmsen Holding ASA in Kuala Lumpur, Malaysia, is seeking a Central Customer Service Junior Coordinator for the India region to support RFQ and PO processing, ensuring timely, accurate responses in line with SLAs and collaborating with Local Customer Service and Supply Chain teams.

You will manage a global mailbox for customer inquiries, assist with credit control checks, coordinate with cross‑functional teams, and contribute to process improvements while working alongside LCS and SC