REGIONAL BUSINESS ANALYST

Ricoh Business Services Asia Pacific Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Additional 3% voluntary EPF

Dental

Medical

Miscellaneous allowance

Job summary

Ricoh Business Services Asia Pacific Sdn Bhd seeks a Regional Business Analyst to bridge IT and business users and coordinate with 3rd party vendors across Malaysia. You will gather requirements, document processes, and support system changes from design through go-live.

You will conduct integration testing, prepare test plans, provide user training, and assist UAT and go-live activities, closely aligning with local and regional teams to ensure successful solutions.

Qualifications

• University degree in Computer Science, Information Systems, or related field.
• 3-5 years of relevant business analysis experience.
• Knowledge of D365FO/CE and ERP systems.

Responsibilities

• Act as liaison between IT and business users and 3rd party vendors.
• Conduct requirements gathering and document business processes and functional specs.
• Understand business needs, balance stakeholders, and propose solutions.
• Conduct system integration testing and assist troubleshooting.
• Prepare test plans, reports, and UAT logs.
• Prepare training materials and deliver User training.
• Support user acceptance testing and system go-live.
• Collaborate with local and regional teams.

Skills

ERP analysis

Stakeholder mgmt

Requirements gathering

Documentation

Analytical thinking

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

D365FO/CE

Job description

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. In line with our expansion, we seek dynamic individuals to join our growing team.

Company description

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. In line with our expansion, we seek dynamic individuals to join our growing team.

Job Summary

Regional Business Analyst is responsible for liaison between IT and business users as well as IT and 3rd party vendors.

Job Description

• Act as the liaison between IT and business users as well as IT and 3rd party vendors.
• Conduct business/technical requirements gathering sessions to produce business process and functional requirement related documentation.
• Understand the business needs, balance the requirements amongst business stakeholders and recommend solutions.
• Conduct system integration testing and assist in customization development trouble‑shooting.
• Prepare test plan/test script, test Report and UAT log.
• Prepare training materials and Provide User training.
• Support user acceptance testing.
• System go‑live supports.
• Work closely with local and regional team.

Education

• University graduate preferable in Computer Science, information System, or related discipline.
• 3-5 years of relevant working experience in business analysis.

Skills

• Knowledge and practical experiences in D365FO/CE.
• At least two years's hands‑on experience with ERP system analytical and problem solving skills along with being organized, structure and assertive.
• Proficient in English, Cantonese and Mandarin preferred.
• Experience in Application development and ERP system implementation will be an advantage.
• Experience in process standardization and harmonization is strongly preferred.
• Experience in Microsoft Platform is an advantage.
• Ability to deliver according to schedule and quality criteria.
• Proactive, fast learning, self‑motivated and able to work under pressure and independently.
• Strong analytical and problem solving skills along with being organized, structure and assertive.
• Proficient in English, Cantonese and Mandarin preferred.
• Experience in Application development and ERP system implementation will be an advantage.
• Experience in process standardization and harmonization is strongly preferred.
• Experience in Microsoft Platform is an advantage.

Note

• Scope of work will be revised depending on the management needs or request. Others related duties as and when assigned by the superior from time to time.

Perks and benefits

• Additional 3% voluntary EPF contribution
• Dental
• Medical
• Miscellaneous allowance