Business Analyst

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kuala Lumpur; Hybrid; MYR 78,000 - 123,000; Part time

Job summary

RiDiK, a subsidiary of CLPS (Nasdaq: CLPS), is seeking a Business Analyst for a 12-month contract in a hybrid work setup (4 days onsite, 1 day WFH) in Malaysia. You will partner with business users, IT, and vendors to capture requirements, translate them into BRDs and user stories, and support both Agile and waterfall deliveries.

You will facilitate workshops in English, Chinese, and Cantonese, coordinate UAT, track issues and decisions, and help implement solutions across regional and local

Qualifications

• Bachelor's degree in Business, IT, CS, Finance or related discipline.
• 2 to 3 years of experience as a Business Analyst, preferably supporting IT, digital, enterprise solutions, insurance, banking, or financial services projects.
• Language capability: Fluent Chinese and Cantonese, with English communication skills.
• Experience in requirements gathering, stakeholder interviews, workshop facilitation, process mapping, documentation, UAT coordination, and defect follow-up.
• Strong understanding of SDLC, Agile and/or waterfall delivery methodologies.
• Hands-on familiarity with JIRA, Confluence, Figma, Visio, Excel, PowerPoint, Teams.

Responsibilities

• Partner with business users, product owners, IT teams, and vendors to elicit, analyse, validate, and document requirements.
• Translate business needs into BRDs, user stories, process flows, and specifications.
• Facilitate requirement workshops and sessions in English, Chinese and Cantonese.
• Perform current-state and future-state process analysis and impact assessment.
• Collaborate with solution architects, developers, testers, and operations to meet objectives and timelines.
• Support Agile and/or waterfall delivery, backlog refinement, sprint planning input, and release readiness.
• Prepare and review UAT scenarios, test cases, and coordinate execution and sign-off.
• Track status, risks, decisions, and action items; provide progress updates.
• Support implementation, training materials, and post-implementation verification.
• Maintain high-quality documentation and contribute to process improvements.

Skills

Business Analysis

Requirements gathering

Stakeholder management

SDLC knowledge

Agile/Waterfall

SQL basics

Education

Bachelor's degree in Business, IT, CS, Finance

Tools

JIRA

Confluence

Figma

Microsoft Visio

Excel

PowerPoint

Teams

Job description

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) View all jobs

Job Type: Contract - 12 Months & Renewable (Based on your work performance)

Working arrangement: Hybrid (4 days Onsite, 1 day Work from Home)

Responsibilities:

Partner with business users, product owners, IT teams, and vendors to elicit, analyse, validate, and document business requirements for enterprise solution initiatives.

Translate business needs into clear deliverables such as business requirement documents, user stories, process flows, functional specifications, data mappings, and acceptance criteria.

Facilitate requirement workshops, walkthroughs, and clarification sessions in English, Chinese and Cantonese with stakeholders across regional and local teams.

Perform current-state and future-state process analysis, gap assessment, impact analysis, and dependency identification to support solution design and delivery planning.

Work closely with solution architects, developers, testers, and operations teams to ensure proposed solutions meet business objectives and are feasible within agreed timelines.

Support Agile and/or waterfall delivery activities including backlog refinement, sprint planning input, requirement traceability, change request assessment, and release readiness reviews.

Prepare and review UAT scenarios, test cases, test data needs, and expected outcomes; coordinate UAT execution, defect triage, retesting, and business sign-off.

Track requirement status, open issues, risks, decisions, and action items, providing regular progress updates to project managers and stakeholders.

Support implementation, user communications, training materials, operational handover, and post-implementation verification as required.

Maintain high-quality documentation and contribute to knowledge sharing, process improvement, and continuous enhancement of business analysis practices within the team.

Requirements:

Bachelor's degree in Business, Information Technology, Computer Science, Finance, or a related discipline.

2 to 3 years of experience as a Business Analyst, preferably supporting IT, digital, enterprise solutions, insurance, banking, or financial services projects.

Language capability: Fluent Chinese and Cantonese communication skills, with the ability to conduct discussions, clarify requirements, and prepare stakeholder communications.

Good English communication skills are also required.

Experience in requirements gathering, stakeholder interviews, workshop facilitation, process mapping, documentation, UAT coordination, and defect follow-up.

Solid understanding of SDLC, Agile and/or waterfall delivery methodologies, and the role of business analysis across project delivery stages.

Hands-on familiarity with tools such as JIRA, Confluence, Figma, Microsoft Visio, Excel, PowerPoint, Teams, or similar requirement and collaboration platforms.

Strong analytical thinking, attention to detail, problem-solving ability, and willingness to challenge assumptions constructively.

Ability to manage multiple priorities, work independently, follow through on actions, and adapt in a fast-paced insurance IT environment.

Strong interpersonal skills with the confidence to engage business stakeholders, technical teams, vendors, and cross-functional partners.

Basic understanding of data flows, APIs, system integrations, reporting, or SQL will be an added advantage.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a business analyst?
• Which of the following types of qualifications do you have?
• Have you worked in a role where you had to identify user needs and form product requirements?
• Do you have API Integration experience?
• Do you have experience using Atlassian Confluence?