Regional Applications Lead — Lab Tech Solutions

IAS Global Pte. Ltd.; Kuala Lumpur; Presencial; MYR 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development opportunities

Continuous learning culture

Flexible working arrangements

Descripción de la vacante

IAS Global Pte. Ltd. is seeking a Regional Application Manager based in Bandar Malaysia, Kuala Lumpur, to drive adoption and optimization of our laboratory applications across the region.

You will provide technical support, run training programs, and collaborate with clients and internal teams to ensure maximum value delivery. You will manage multiple client engagements, troubleshoot complex issues, and contribute to regional strategy, documentation, and reporting, while leveraging your LIMS

Formación

• Bachelor's degree in Science, Technology, Engineering or related discipline.
• 3–5 years in a technical application support or application management role in lab/technical services.
• Strong understanding of laboratory information management systems (LIMS) or similar applications.
• Excellent technical troubleshooting and problem-solving abilities.
• Ability to communicate complex technical information clearly to non-technical stakeholders.
• Experience training and supporting end-users on software applications.
• Strong project management skills with multiple client engagements.
• Proficient written and spoken English; additional regional language skills are a plus.
• Knowledge of laboratory workflows and multi-site regional operations is desirable.

Responsabilidades

• Provide technical support and guidance on the implementation and use of IAS Global applications.
• Develop and deliver training programs to ensure customers can effectively use products and services.
• Collaborate with clients to understand technical requirements and identify opportunities for optimization.
• Act as liaison between clients and internal teams for issue resolution and feature enhancements.
• Maintain documentation on application features, configurations, and best practices.
• Assess and recommend improvements to application performance and usage.
• Support regional application strategies tailored to market needs.
• Monitor usage patterns and generate reports to inform business decisions.
• Participate in client meetings and demonstrations of application capabilities.

Conocimientos

LIMS knowledge

Technical troubleshooting

Client communication

Training end-users

Project management

English proficiency

Regional language desirable

Educación

Bachelor's degree in Science/Engineering/Tech

Descripción del empleo

IAS Global Pte. Ltd. is seeking a Regional Application Manager based in Bandar Malaysia, Kuala Lumpur, to drive adoption and optimization of our laboratory applications across the region.

You will provide technical support, run training programs, and collaborate with clients and internal teams to ensure maximum value delivery. You will manage multiple client engagements, troubleshoot complex issues, and contribute to regional strategy, documentation, and reporting, while leveraging your LIMS