Regional Application Manager

IAS Global Pte. Ltd.; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Professional development opportunities

Continuous learning culture

Flexible working arrangements

Résumé du poste

IAS Global Pte. Ltd. is seeking a Regional Application Manager based in Bandar Malaysia, Kuala Lumpur, to drive adoption and optimization of our laboratory applications across the region.

You will provide technical support, run training programs, and collaborate with clients and internal teams to ensure maximum value delivery. You will manage multiple client engagements, troubleshoot complex issues, and contribute to regional strategy, documentation, and reporting, while leveraging your LIMS

Qualifications

• Bachelor's degree in Science, Technology, Engineering or related discipline.
• 3–5 years in a technical application support or application management role in lab/technical services.
• Strong understanding of laboratory information management systems (LIMS) or similar applications.
• Excellent technical troubleshooting and problem-solving abilities.
• Ability to communicate complex technical information clearly to non-technical stakeholders.
• Experience training and supporting end-users on software applications.
• Strong project management skills with multiple client engagements.
• Proficient written and spoken English; additional regional language skills are a plus.
• Knowledge of laboratory workflows and multi-site regional operations is desirable.

Responsabilités

• Provide technical support and guidance on the implementation and use of IAS Global applications.
• Develop and deliver training programs to ensure customers can effectively use products and services.
• Collaborate with clients to understand technical requirements and identify opportunities for optimization.
• Act as liaison between clients and internal teams for issue resolution and feature enhancements.
• Maintain documentation on application features, configurations, and best practices.
• Assess and recommend improvements to application performance and usage.
• Support regional application strategies tailored to market needs.
• Monitor usage patterns and generate reports to inform business decisions.
• Participate in client meetings and demonstrations of application capabilities.

Connaissances

LIMS knowledge

Technical troubleshooting

Client communication

Training end-users

Project management

English proficiency

Regional language desirable

Formation

Bachelor's degree in Science/Engineering/Tech

Description du poste

About us

IAS Global Pte. Ltd. is a forward-thinking organisation operating in the Science and Technology sector, specialising in Laboratory and Technical Services. We are committed to delivering innovative solutions and exceptional service to our clients across the region. Our team is dedicated to excellence, collaboration, and driving technological advancement in our field.

About the role

We are seeking a Regional Application Manager to join our team on a full-time basis, based in Bandar Malaysia, Kuala Lumpur. This role is pivotal in supporting the growth and success of our laboratory and technical services across the region. As Regional Application Manager, you will be responsible for driving the adoption and optimisation of our applications and solutions amongst our client base, ensuring maximum value delivery and customer satisfaction. This position offers the opportunity to make a significant impact on our regional operations and contribute directly to our strategic objectives.

Key responsibilities

Provide technical support and guidance to clients on the implementation and utilisation of our applications and solutions

Develop and deliver training programmes to ensure clients can effectively use our products and services

Work closely with clients to understand their technical requirements and identify opportunities for application optimisation

Liaise between the client base and internal technical teams to facilitate problem resolution and feature enhancements

Maintain and update comprehensive documentation related to application features, configurations, and best practices

Conduct regular technical assessments and provide recommendations for improving application performance

Support the development of application strategies tailored to regional market needs

Monitor application usage patterns and generate reports to inform business decisions

Participate in client meetings and presentations to demonstrate application capabilities

Identify and elevate technical issues to appropriate teams for resolution

What we're looking for

Bachelor's degree in Science, Technology, Engineering, or a related discipline

3-5 years of experience in a technical application support, application management, or similar role within the laboratory or technical services sector

Strong understanding of laboratory information management systems (LIMS) or similar technical applications

Excellent technical troubleshooting and problem-solving capabilities

Proven ability to communicate complex technical information clearly to non-technical stakeholders

Experience in training and supporting end-users on software applications

Strong project management skills with the ability to manage multiple client engagements simultaneously

Proficiency in written and verbal English; additional regional language skills are advantageous

Knowledge of laboratory workflows and processes is highly desirable

Experience working in a regional or multi-site environment

Excellent interpersonal and customer service skills with a client-focused approach

What we offer

At IAS Global Pte. Ltd., we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive remuneration package commensurate with experience and qualifications. Our benefits include opportunities for continuous learning and professional development, exposure to cutting-edge laboratory and technical services technologies, and the chance to work with a dynamic regional team. We foster a collaborative working environment where your contributions are valued and recognised. We are committed to providing a supportive workplace and welcome discussions about flexible working arrangements that may suit your needs.