Lab Informatics Delivery Lead

MY00 Agilent Technologies Sales (Malaysia); Malaysia; Remote; MYR 120,000 - 160,000; Full time

Job summary

Agilent Technologies Inc. in Malaysia is seeking an Informatics Delivery Engineer to provide scientific and technical expertise across the full customer lifecycle, from pre-sales consultations and demonstrations to post-sales implementation and support.

You will configure SLIMS workflows, build plugins for instruments, lead or support project delivery, train customers, and collaborate with R&D and support teams to relay feedback and improve offerings. Travel up to 50% and day shifts.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Typically, 4+ years relevant experience for entry into this level.
• Experienced in laboratory solutions and applications.
• Software affinity or programming skills such as Python and Java.
• Ability to grasp customer requirements and document the requirements.
• Excellent communication and organizational skills.
• Outstanding analytical and problem-solving skills.

Responsibilities

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions. Deliver technical presentations, demonstrations.
• Post-sales: Analyze customer's needs, translate to SLIMS workflows, configure the SLIMS platform, build plugins, and support OpenLab/SLIMS delivery.
• Project management for OpenLab and SLIMS solutions; provide remote and on-site troubleshooting and customer training.

Job description

Agilent Technologies Inc. in Malaysia is seeking an Informatics Delivery Engineer to provide scientific and technical expertise across the full customer lifecycle, from pre-sales consultations and demonstrations to post-sales implementation and support.

You will configure SLIMS workflows, build plugins for instruments, lead or support project delivery, train customers, and collaborate with R&D and support teams to relay feedback and improve offerings. Travel up to 50% and day shifts.