Life Sciences Applications Specialist - Training & Support

Biomed Global; Petaling Jaya; On-site; MYR 56,000 - 67,000; Full time

Benefits offered by this job

Travel allowances

Job summary

Biomed Global seeks a Life Sciences - Application - Specialist to provide timely technical support and troubleshooting for our life sciences products in Malaysia. You will understand customer lab workflows and translate scientific needs into practical solutions.

The role includes product installations, trainings, and workshops; collaborating with Sales for demonstrations; ensuring ISO QMS compliance, accurate documentation, and continuous improvement.

Qualifications

• BSc/MSc/PhD in Biomedical Science or related field.
• Experience with molecular biology techniques (qPCR, NGS, Sanger, microarray).
• Minimum three years in life sciences application support or training.
• Strong interpersonal and customer service skills.
• Excellent written and oral communication and troubleshooting abilities.
• Independent, organized, and able to manage multiple tasks.

Responsibilities

• Provide timely technical assistance and troubleshooting for Life Sciences products.
• Maintain up-to-date understanding of customer application needs and lab workflows.
• Conduct product installations, refresher trainings, and user support sessions.
• Plan, develop, and conduct scientific courses and workshops for internal and external participants.
• Support Sales and Marketing with product demonstrations and campaigns.
• Ensure ISO QMS compliance and proper documentation.
• Prepare weekly activity reports and maintain records of interactions and resolutions.

Skills

Customer focus

Interpersonal skills

Communication

Analytical thinking

Troubleshooting

Organization

Education

Bachelor/Master/PhD in Biomedical Science or related field

Tools

Real-Time PCR (qPCR)

Next-Generation Sequencing (NGS)

Sanger sequencing

Microarray

Job description

Biomed Global seeks a Life Sciences - Application - Specialist to provide timely technical support and troubleshooting for our life sciences products in Malaysia. You will understand customer lab workflows and translate scientific needs into practical solutions.

The role includes product installations, trainings, and workshops; collaborating with Sales for demonstrations; ensuring ISO QMS compliance, accurate documentation, and continuous improvement.