Quality Control Executive

SF International; Subang Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

SF International in Subang Jaya, Malaysia, is seeking a Dropship Center Coordinator to bridge data insights with live operations, ensuring timely parcel movement and SLA adherence.

You will monitor dashboards, flag urgent items, and work with DC Managers to prioritise shipments, while identifying bottlenecks and driving improvements.

Ideal candidates hold a degree in logistics or related field, 1–3 years in logistics/ops, strong Excel skills; fresh grads are welcome.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 1–3 years of experience in quality assurance, compliance, or operations within logistics/supply chain; fresh grads welcome
• Strong analytical skills with good knowledge of Excel and reporting tools
• Detail-oriented, structured, and strong problem-solving ability
• Good communication and coordination skills; proficient in both English and Mandarin speaking to effectively communicate with Mandarin-speaking clients.

Responsibilities

• Act as the primary bridge between data insights and physical operations.
• Communicate daily 'Urgent/Critical' lists to DC Managers to ensure priority parcels are moved to the front of the queue.
• Provide early warnings to DCs regarding incoming volume surges to ensure they have the capacity to meet SLAs.
• Identify hubs/routes underperforming and conduct root-cause analysis for failed deliveries.
• Coordinate 'Rescue Missions' for high-priority or delayed shipments by arranging alternative transport or expedited handling.
• Generate daily 'Health Reports' for management, highlighting missed SLAs and recovery plans.

Skills

Analytical skills

Excel

Communication

Coordination

English

Mandarin

Education

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Monitor the "Control Tower" dashboard to track live parcel movement across all hubs and delivery centers.

Identify "Stuck Parcels" (aged inventory) that have exceeded the standard dwell time and investigate the root cause.

Analyze daily, weekly, and monthly SLA Performance (On-Time Delivery, First Attempt Delivery Rate).

2. Dropship Center (DC) Coordination

• Act as the primary bridge between data insights and physical operations.
• Communicate daily "Urgent/Critical" lists to DC Managers to ensure priority parcels are moved to the front of the queue.
• Provide early warnings to DCs regarding incoming volume surges to ensure they have the capacity to meet SLAs.

3. Bottleneck Identification & Troubleshooting

• Use data to pinpoint specific hubs or routes that are consistently underperforming.
• Conduct "Root Cause Analysis" for failed deliveries (e.g., incorrect routing, courier shortage, or address issues).
• Coordinate "Rescue Missions" for high-priority or delayed shipments by arranging alternative transport or expedited handling.

4. Performance Reporting

• Generate daily "Health Reports" for management, highlighting missed SLAs and recovery plans.
• Develop automated alerts or triggers to notify the team when a parcel is at risk of breaching an SLA.

Job Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Preferred a minimum 1-3 years of experience in quality assurance, compliance, or operations within logistics / supply chain industry. However, fresh grads are also welcomed!
• Strong analytical skills with good knowledge of Excel and reporting tools.
• Detail-oriented, structured, and strong problem-solving ability.
• Good communication and coordination skills, proficient in both English and Mandarin speaking to effectively communicate with Mandarin-speaking clients.