LOGISTIC CUSTOMER SERVICE

YAMEI LOGISTICS GLOBAL SDN.BHD.; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a logistics customer service professional to monitor shipments from dispatch to delivery, provide proactive status updates, and maintain accurate shipping logs. You will coordinate daily with drivers, warehouses, and 3PL providers, escalate issues, and work with operations to verify inventory and schedules.

English proficiency is essential; Mandarin is a plus for regional coordination.

Qualifications

• Experience: At least 1–2 years in customer service in logistics, freight forwarding, e-commerce fulfillment, or supply chain.
• Skills: Strong analytical and problem-solving abilities to trace lost shipments and handle complex logistics complaints.
• Communication: Excellent verbal and written English; Mandarin knowledge is advantageous.

Responsibilities

• Milestone Monitoring: Track and monitor shipment status from dispatch to final delivery.
• Proactive Status Updates: Inform clients of cargo status, ETA, and delays.
• Data Management: Maintain updates of shipping logs, tracking numbers, and delivery statuses.
• Issue Escalation: Manage and resolve client complaints regarding delays, damage, or missing items.
• Crisis Management: Stay calm and professional under pressure when addressing upset clients.
• Carrier Liaison: Coordinate daily with drivers, warehouses, 3PLs to expedite shipments.
• Cross-Department Collaboration: Work with operations and warehouse teams on inventory and dispatch.

Skills

Analytical thinking

Problem solving

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Order Tracking & Lifecycle Management

Milestone Monitoring: Track and monitor the status of shipments continuously from dispatch to final delivery.

Proactive Status Updates: Keep clients informed of their cargo status, estimated time of arrival (ETA), and any potential transit delays.

Data Management: Maintain accurate updates of shipping logs, tracking numbers, and delivery statuses within our internal system.

Issue Escalation: Efficiently manage and resolve client complaints regarding delayed shipments, damaged cargo, or missing items.

Crisis Management: Remain calm and professional under pressure when dealing with upset clients, offering swift and effective solutions.

3. Coordination & Logistics Operations

Carrier Liaison: Coordinate daily with drivers, warehouses, freight forwarders, and third-party logistics (3PL) providers to expedite stuck or delayed shipments.

Cross-Department Collaboration: Work closely with the operations and warehouse teams to verify inventory, dispatch schedules, and order corrections.

Requirements

Experience: At least 1–2 years of experience in customer service specifically within the logistics, freight forwarding, e-commerce fulfillment, or supply chain industry.

Skills: Strong analytical and problem-solving skills to trace lost shipments and handle complex logistics complaints.

Communication: Excellent verbal and written communication skills in English (knowledge of Mandarin- is highly advantageous for regional client coordination).

Attributes: High attention to detail, strong time-management skills, and the ability to thrive in a fast-paced environment.