QA Executive

Thong Guan Industries Berhad; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing corporation in Malaysia seeks an individual for e-commerce activities focused on product listing, pricing, and online campaigns. The ideal candidate will manage daily routines, analyze market data, and respond to customer inquiries. A diploma or degree is required, along with strong communication skills and a willingness to collaborate across teams. Opportunities for individuals at various experience levels, including fresh graduates.

Qualifications

• Fluency in English; Mandarin is an advantage.
• Willingness to travel as required.
• Knowledge of QA systems and ISO standards where applicable.

Responsibilities

• Oversee e-commerce activities, manage product listing and inventory.
• Plan e-commerce campaigns, analyze data to track performance.
• Attend to customer inquiries on all e-commerce platforms.

Skills

Strong communication skills

Leadership

Problem solving

Attention to detail

Education

Diploma or degree in relevant fields

Job description

Overview

Thong Guan’s mission is to create equal opportunities for everyone. Come work with us and do what you love.

THONG GUAN IS AN EQUAL OPPORTUNITY EMPLOYER WHO VALUES DIVERSITY.

We are a growing corporation with operations in Malaysia and abroad. We hire individuals with the knowledge, skills, abilities, and motivation to maintain our competitive advantage. We welcome talents who strive to be innovative and add value to join our team and grow with us. Industrial training opportunities are available for university undergraduates.

For opportunities whether you are a fresh graduate or an experienced professional, please send or email your resume with a recent passport-sized photo to us.

Send your resume to: [e-mail]

• Overseeing e-commerce activities on product listing, pricing, and promotion on e-commerce platforms (internal and external).
• Manage daily e-commerce routine, including product listing, inventory management, shipment, order fulfilment, and promotional material and visuals.
• Plan and execute e-commerce campaigns to meet company goals.
• Analyse data to identify trends, track performance, and provide data-driven recommendations.
• Attend to customer inquiries on all e-commerce platforms and implement retention strategies.
• Stay updated on industry trends and competitor activities; work with marketing and operations to ensure seamless e-commerce operations.

Job Families

There are multiple roles described, including but not limited to:

• Customer Service / CS – responsibilities include coordinating, planning, and implementing activities to achieve total customer satisfaction; performance measures include customer complaints, courtesy, timely problem solving, and records management.
• Maintenance & Operations – responsibilities include corrective and preventive maintenance of equipment, uptime optimization, process setup, safety compliance, and 5S housekeeping.
• Production & Engineering – responsibilities include supervising production activities, quality control, process optimization, and adherence to safety and hygiene standards.
• Quality Assurance / Food Safety – responsibilities include QA systems, audits (Halal, HACCP, GMP, ISO 22000, MESTI), documentation, CAPA, and laboratory testing capabilities.
• Research & Development / Product Development – responsibilities include formulation, trials, sensory evaluations, scale-up, and collaboration with marketing and production.
• System Compliance & Certification – responsibilities include regulatory compliance, documentation, training, and audit readiness.
• Sales & Marketing – responsibilities include export sales, lead generation, distributor management, market analysis, pricing, negotiations, and cross-functional collaboration.

Key Qualifications & Experience

General requirements – Diploma or degree in relevant fields; strong communication skills; fluency in English; Mandarin is an advantage in some roles; willingness to travel as required.

Typical competencies – leadership, problem solving, data-driven decision making, cross-functional collaboration, attention to detail, and the ability to manage multiple projects and timelines.

Sample role prerequisites –

• Diploma/Degree in Business, Engineering, Food Science, Marketing, or related field depending on role.
• Experience levels vary by role (fresh graduates welcome for some functions; 3–5+ years for supervisory roles; 5–10+ years for senior/export roles).
• Knowledge of QA systems, ISO standards, HACCP, Halal, GMP where applicable.

Key Responsibilities & Accountabilities

Representative sample responsibilities across roles include:

• Carrying out maintenance and safety procedures; equipment setup; 5S compliance.
• Leading QA/QC activities, internal reviews, and third-party audits.
• Leading product development, formulation, trials, and scale-up.
• Managing export sales, distributor relationships, market analysis, and contract negotiations.
• Developing and executing marketing or promotional campaigns; managing inventory and logistics in e-commerce or packaging contexts.

Contact & Application

Send your resume to: [e-mail] or via WhatsApp at 017-6544288. Some listings mention additional match-specific contact details or alternative email addresses.