Property Operations Executive

Martego Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Martego Sdn Bhd in Kuala Lumpur seeks an organised Leasing & Operations Assistant to support day-to-day operations of our serviced-apartment portfolio in KLCC. You will coordinate cleaners, prep units for occupancy, assist tenant and guest move-ins and move-outs, and keep records organized.

The role requires strong planning, proactive teamwork and clear communication with tenants, cleaners, and service providers.

Qualifications

• Experience in property, hospitality, serviced apartments, customer service or administration is an advantage.
• Strong organisation and follow-through; able to manage multiple tasks at once.
• Proactive team player who communicates well and collaborates with colleagues, cleaners and tenants.
• Clear and courteous communication with tenants, guests and service providers.
• Familiar with Google Drive, Google Sheets, email and messaging apps.
• Careful with records, inventories, keys and confidential information.

Responsibilities

• Coordinate cleaning schedules around arrivals, departures, inspections, and maintenance.
• Confirm cleaners completed work and report missed items or quality concerns.
• Check units are clean, equipped, and ready for occupation.
• Arrange replenishment or replacement of basic supplies with approvals.
• Report damage, missing items, and maintenance issues.
• Assist with tenant and guest check-in/check-out arrangements, including access instructions and keys.
• Complete or coordinate checklists, condition reports, and handover records.
• Maintain accurate unit inventories, including furniture, appliances, keys, and access cards.
• Maintain organised Google Drive folders for unit records and documents.
• Coordinate daily tasks with cleaners, leasing colleagues, contractors, and service providers.

Skills

Organisational skills

Communication

Team player

Multitasking

English language

Chinese language

Tools

Google Drive

Google Sheets

Email

Messaging apps

Job description

We are looking for an organised, service-minded Leasing & Operations Assistant to support the day-to-day operations of our serviced-apartment portfolio in KLCC.

This is a hands-on role focused on coordinating cleaners, preparing units for occupation, supporting tenant and guest move-ins and move-outs, maintaining inventories, and keeping property records organised. The successful candidate will help ensure units are ready on time and operational tasks are tracked and followed up.

Key responsibilities

• Coordinate cleaning schedules around arrivals, departures, inspections, and maintenance visits.
• Confirm that cleaners have completed assigned work and report missed items or quality concerns.
• Check that units are clean, properly equipped, and ready for occupation.
• Arrange replenishment or replacement of basic supplies, following approval procedures.
• Report damage, missing items, and maintenance issues.
• Assist with tenant and guest check-in and check-out arrangements, including access instructions, keys, and access cards.
• Complete or coordinate checklists, condition reports, and handover records.
• Maintain accurate inventory lists for each unit, including furniture, appliances, keys, access cards, and supplied items.
• Maintain organised Google Drive folders for unit records, checklists, inventories, inspection reports, cleaning records, and other operational documents.
• Coordinate daily tasks and schedules with cleaners, leasing colleagues, contractors, and service providers.

Why Apply?

• Join a growing property development company.
• Build your skills and advance your career.
• Take on broader responsibilities as the company expands.

About you

• Previous experience in property, hospitality, serviced apartments, customer service, or administration is an advantage.
• Strong organisation and follow-through, with the ability to manage checklists and several tasks at once.
• Must be a proactive team player who communicates well and works collaboratively with colleagues, cleaners, contractors, and tenants to keep daily operations running smoothly
• Clear and courteous communication skills when dealing with tenants, guests, colleagues, cleaners, and contractors.
• Comfortable using Google Drive, Google Sheets, email, and messaging applications.
• Careful with records, unit inventories, keys, access cards, and confidential information.
• Practical and willing to attend units when required for checks, handovers, or coordination.
• Reliable, responsive, and able to work independently within established procedures.
• Good working English; Chinese speaking is an advantage where useful for communication with tenants or service providers.