Residence Executive

COLLECTIVE HAUS SOLUTIONS SDN BHD; Kuala Lumpur; On-site; MYR 3,500 - 5,500; Full time

Job summary

Collective Haus Solutions Sdn Bhd in Kuala Lumpur seeks a proactive operator for guest-facing tasks and property upkeep. You will handle check-ins, inquiries, and documentation while maintaining high satisfaction and accurate records.

The role involves monitoring unit quality, coordinating linen and supplies, and real-time PMS updates with secure shift closings. Fresh grads are welcome; strong English and Malay, basic Chinese a plus.

Qualifications

• Diploma or degree preferred in Hospitality/Business administration or related field.
• Fresh graduates welcome; candidates with leadership during studies encouraged.
• Tech-savvy with ability to use mobile apps and computer systems.

Responsibilities

• Manage guest check-in/out, verify IDs, and handle inquiries with high service levels.
• Perform regular quality control and log maintenance needs for units.
• Oversee amenities, linen counts, and stock with service providers.
• Update room statuses in PMS, close shifts, and conduct face-to-face handovers.

Skills

Guest relations

Front desk operations

Quality inspections

Inventory coordination

System management

Shift handovers

Education

Diploma or Degree in Hospitality Management

Tools

PMS

Job description

Guest Operations & Front Desk: Manage guest check-in and check-out procedures accurately, verify identification, handle guest inquiries, manage lost & found and maintain high satisfaction levels.

Quality Control & Property Inspections: Conduct regular floor patrols, inspect cleaned units against established quality standards, and log any maintenance requirements.

Asset & Inventory Coordination: Oversee guest amenities, manage linen handover counts with laundry service providers, and monitor chemical and cleaning equipment stock.

System Management & Shift Closings: Update room statuses in real-time within our Property Management System (PMS), manage shift cash/card closures, and conduct thorough face-to-face handovers with incoming shifts.

Who We Are Looking For

Proactive & Takes Initiative: Attentive and observant; you take active ownership of your daily responsibilities and address operational needs promptly without waiting for constant instructions.

Strong Work Ethics & Discipline: High regard for punctuality, procedural accuracy, and reliable execution of assigned duties.

Active & Hands-On: You prefer an active operational role that involves floor management and property movement over a purely desk-bound office role.

Communication Skills: Good command of spoken and written English and Bahasa Malaysia. Basic Chinese is an added advantage to facilitate communication with contractors, service providers, and foreign guests.

Receptive to Learning: Willingness to learn our Property Management System (PMS), operational tools, and property care standards from the ground up.

Requirements & Qualifications

Education: Minimum Diploma or Degree in Hospitality Management, Business Administration, or a related field is preferred. Candidates with equivalent practical experience or strong leadership involvement during studies are also welcome.

Experience Level: Fresh graduates or candidates with minimal working experience are strongly encouraged to apply.

Tech-Savvy: Comfortable operating smartphones, mobile apps, and computer systems efficiently.

Shift Flexibility: Prepared to work on a 6-day rotational shift schedule (Morning, Mid, Night), including weekends and public holidays.