Building Manager

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

WIT Venture Sdn Bhd is seeking an organized and proactive Operations Manager for its hospitality unit in Kuala Lumpur. You will oversee daily hotel-style operations across serviced apartments, manage guest-facing areas, coordinate with security and concierge, and drive 5-star guest experiences.

The role emphasizes SOP enforcement, quality audits, vendor management, and cost control. Applicants should have a Diploma or Bachelor’s in a related field and 2–3 years in hotel or serviced apartment

Qualifications

• Experience leading hotel-style operations in serviced apartments or similar.
• Strong problem-solving and conflict resolution abilities.
• Excellent communication and customer service skills; ability to manage guest expectations.

Responsibilities

• Oversee daily operations for managed units, including check-in/out coordination, housekeeping, and front desk support.
• Plan manpower and schedules to meet check-in times and reduce downtime.
• Coordinate with building management, security, and concierge on guest-stay matters.
• Deliver 5-star guest experiences across all touchpoints; handle complaints promptly with action plans.
• Monitor guest feedback and drive improvements to raise ratings.
• Enforce hotel-level standards for cleanliness, readiness, safety, and presentation.
• Conduct regular audits with checklists and evidence; maintain SOPs for check-in/out, cleaning, and replacements.
• Manage defects, repairs, and vendor performance; ensure on-time completion and documented closure.
• Implement preventive maintenance planning and budget-conscious asset management.
• Provide daily/weekly ops reporting and lead housekeeping, maintenance, and concierge staff.
• Ensure platform compliance with OTA standards and house rules; manage linen, amenities, and access control.

Skills

Leadership

Problem-solving

Communication

Customer service

OTA platforms knowledge

Education

Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or related field

Tools

Property Management System (PMS)

Job description

We are a growing property management team committed to excellence in building operations and tenant satisfaction. If you are organized, proactive, and ready to grow your career in property management, we welcome you to be part of our dynamic team.

Key Responsibilities (Hospitality Unit Operations / Serviced Apartment – Hotel-Style)

1) Operations Management (Units + Guest-Facing Areas)

* Oversee daily operations for managed units: check-in/out coordination, housekeeping, unit inspection, maintenance scheduling, and concierge/front desk support (where applicable)

* Plan manpower and schedules to meet check-in time, ensure smooth arrivals/departures, and minimize room blocks/downtime

* Coordinate with building management/security/concierge on matters that impact guest stay (access cards/control, lifts, security incidents, common area disruptions, deliveries)

2) Guest Experience & Service Recovery

* Deliver consistent 5-star guest experience across all touchpoints (pre-arrival, during stay, post-checkout)

* Handle complaints/escalations promptly and professionally with clear action plan, timeline, and follow-up

* Monitor guest feedback/reviews and drive improvements to raise ratings and reduce recurring issues

3) Quality Assurance, SOP & Standards

* Enforce hotel-level standards for cleanliness, readiness, safety, and presentation for units and relevant guest-facing areas

* Conduct daily/weekly audits using checklist + photo/video proof (readiness, housekeeping quality, defect closure quality)

* Implement and maintain SOPs (check-in/out, cleaning, replenishment, defect reporting, escalation, lost & found)

* Manage defects and repairs end-to-end: assign, follow-up, verify, and close with 100% closure standard and evidence

* Execute preventive maintenance planning for units/critical equipment to reduce breakdowns and downtime

* Manage vendors/contractors: quotation review, workmanship quality, safety compliance, and on-time completion (payment only after verified completion)

5) Financial, Cost Control & Performance Reporting

* Control unit-level operating costs (housekeeping, consumables, maintenance, utilities where applicable) within targets

* Validate invoices/claims against actual completion and support budget planning

* Provide daily/weekly ops reporting: issues, closures, downtime, recurring defects, and improvement actions

* Lead, train, and supervise housekeeping, maintenance support, and concierge/front desk personnel (internal and outsourced)

* Set daily priorities, monitor output quality, and enforce 100% task completion standard

7) Compliance, Safety, Risk & Incident Management (Within Our Scope)

* Ensure unit-level compliance and safety practices (hygiene, basic fire safety readiness, electrical/water safety checks)

* Manage incident cases end-to-end: documentation, corrective actions, damage claims, refunds/partial refunds, and chargebacks/disputes with full evidence

* Ensure platform requirement compliance (Airbnb/OTA standards) and house rules enforcement

* Manage linen/amenities/keys/access cards: par levels, stock control, loss/damage tracking, replacement workflow

* Ensure operational systems are used properly (task tracking, checklists, access system/smart lock process) and kept updated

Education & Experience

Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or related field.

Minimum 2–3 years experience in hotel management, serviced apartments, or Airbnb property management.

Strong leadership and team management skills.

Excellent problem-solving and conflict resolution abilities.

Good financial management and budgeting skills.

Strong knowledge of OTA platforms (Airbnb, Booking.com, etc.).

Proficient in property management systems (PMS).

Excellent communication and customer service skills.

Ability to work flexible hours, including weekends and public holidays.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How many years of experience do you have in the Hospitality Service Industry?
• What's your expected monthly basic salary?

We strive for continuous improvement to foster long-term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high-end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long-term client relationships and a high level of repeat business.

We strive for continuous improvement to foster long-term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high-end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long-term client relationships and a high level of repeat business.